1. Online order delivery charges are £9.25 for orders up to £399.00, thereafter an additional £2.00 is charged for every additional £399.00 or part thereof. Please call for prices on delivery charges to Scottish Highlands or non mainland UK. Please note we don't deliver to destinations outside the UK. Delivery times are 10 working days for orders with personalised goods, 5 working days for orders with just plain goods.
2. Personalised (embroidered or printed) goods or goods that have been used / worn or non –standard / made to order goods can’t be returned unless faulty or supplied in error.
3. Faulty goods, goods supplied in error or non-personalised goods should be packed up and returned within 30 days from receipt along with a covering letter detailing if replacements or a credit are required.
4. All items are subject to availability and we reserve the right to alter product specifications and offer alternative products in the event of stock shortages. Sizes quoted are for guidance purposes only.
5. Sample garments can be sent out carriage free on a sale or return basis for 14 days. Samples will be invoiced on despatch with a credit note being raised once they have been returned in as-new condition with any garment packaging and labels intact. It is the responsibility of the Customer to return any samples to Total Teamwear and cover the cost of doing this. Samples returned in an un-saleable condition or not returned within 14 days must be paid for.